Delivery & Returns
Delivery is free of charge on all orders. Orders placed before 11:30am should be delivered within 2 working days between the hours of 8am and 6pm.
No orders are processed, dispatched, or delivered on Bank Holidays or weekends.
Please note that you do not need to sign for your delivery upon receipt, but goods are tracked to ensure that we are aware of when they are delivered. If you would like your delivery left in a safe place, please leave a comment at checkout.
Any dates or times quoted for delivery are approximate only and you acknowledge that no delivery date can be guaranteed as it may be affected by circumstances beyond our control.
During sale period please expect deliveries to take up to 7 working days.
DELIVERY AND CHARGES
All orders will be delivered within 30 days after the day on which we accept your order. No orders are processed, dispatched, or delivered on Bank Holidays or weekends. For detailed info on Delivery of Goods and Postcode Exceptions see below.
THE HOME BEAUTY EDIT DELIVERS TO THE UK ONLY
Please note that The Home Beauty Edit is NOT permitted to deliver goods to The Republic of Ireland.
We are unable to deliver to PO Box or BFPO addresses.
Any costs of packing and any applicable delivery charges are clearly displayed at the checkout for your approval prior to confirming your order.
OTHER POSTCODE EXCEPTIONS:
HS, KW, ZE, IV – delivery times may vary to these postcodes
We believe that you will be thrilled with the products you purchase but understand that there may be an occasion where you feel it necessary to return an item. As part of our commitment to customer service, we aim to keep these instances to a minimum and the process as simple as possible.
FAULTY / INCORRECT GOODS:
As a consumer you have legal rights in relation to products which are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect those legal rights.
If you receive an item from us which is faulty/broken or which you did not order, please contact us by telephone on 023 8046 0600 or email us at firstname.lastname@example.org to inform us within 28 days of purchase and we will arrange a refund where applicable including any applicable delivery charges or a replacement. In the event of you returning goods to us, please contact us prior to returning the items as we will arrange for our delivery partner to collect the goods from you, you do not need to print a returns label.
Returned goods will need to be:
- Accompanied by your proof of purchase (i.e. online order confirmation, dispatch e-mail or dispatch note)
- In the original packaging and/or with the original tags attached
- Unopened and in an unused condition.
Refunds will be processed within 14 days of receipt of goods, which will be inspected within 72 hours of receipt.
For hygiene reasons we do not accept exchanges or refunds unless the products are defective or faulty.
For help or advice with products after 28 days of purchase, please email us at email@example.com for more information.
Please note that if you choose to return the item/s to us without using our returns paid process we will be unable to refund your postage fees.
If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
If no one is available at your address to take delivery and the products cannot be posted through your letterbox or left in a safe place, we will leave you a note and we will attempt to re-deliver the following day.
If, despite our reasonable efforts, we are unable to deliver and unable to contact you or re-arrange delivery or collection we may end the contract and refund any money you have paid in advance.
A product will be your responsibility from the time we deliver the product to the address you gave us.
You own a product once we have received payment in full.